CallSense Research Report Residential Long Distance Customer Service and Tele-Sales Rankings 2000

CallSense Long Distance Research Reports

CallSense Research Report: Residential Long Distance
Tele-Sales and Customer Service
2000

Report Date: July 10, 2000

Introduction

This is a simple report that quickly lists how we would rank these companies based on the research we have done over the years to create CallSense.

We decided to only rank Sprint, MCI WorldCom, and AT&T, because we do not have enough interactions with the other long distance phone companies to fairly rank them versus each other and versus the ones we do rank. However, we can confidently say that Talk.com has a tele-sales department that we would definitely rank last because of their aggressive sales tactics.

Tele-Sales Rankings

These are the people you call or e-mail when you are trying to select a long distance calling plan.

Rank: 1 = best

Rank	Company
1	MCI WorldCom
2	AT&T
3	Sprint - Sprint's tele-sales group is aggressive and not all that helpful at times.

Customer Service Rankings

These are the people you call or e-mail once you have an account with a phone company.

Rank	Company
1	Sprint
2	MCI WorldCom
3	AT&T