"Life's a lot more complicated than it used to be - and so is your phone bill!
With more competition for telephone service and new services being developed every day, you have more choices for your communications needs than ever before. But understanding your options - and your phone bill - has become much harder ..." [from National Consumers League: Understanding Your Phone Bill]

Our Comments

This is an excellent document for consumers.  Also, check-out everything this organization has on their home page.

• You Can Help Fight Phone Fraud

• 2002 Long Distance Telephone Rate Survey

• Getting the best value from prepaid phone cards.

• 66 ways to save money

National Consumers League: Slamming Tip Sheet

"Slamming -- having your telephone company changed without your permission -- is on the rise. Most consumers and small businesses that are slammed do not realize it until they get their next telephone bill ...." [from National Consumers League: Slamming Tip Sheet]

Utah Division of Consumer Protection: Consumer Alert - Telephone Slamming

FCC: Slamming Complaint Form for Telephone-Related Issues

FTC: Cramming - mystery phone charges

FTC: Unauthorized Charges Crammed onto Your Telephone Bill? You May Be Eligible for a Refund

FCC: Unauthorized, Misleading, or Deceptive Charges Placed on Your Telephone Bill - "Cramming"

FCC: Filing a Complaint with the FCC is Easy

FCC: Consumer Facts: 900 Number Pay-Per-Call and Other Information Services

FCC: Federal Communications Commission Releases Study on Telephone Trends

Telenforcers.org - a NON-PROFIT project of the Utility Consumers' Action Network, UCAN. Telenforcers.org is dedicated to empowering consumers of telecommunications services (telephone, wireless phone, broadband internet, VoIP, etc.).